Title:  Retail Manager

POSITION SUMMARY:

As a Retail Manager, you will take the lead in overseeing the day-to-day operations of the store, managing and developing a high-performing team, and ensuring the store consistently delivers 
exceptional customer service. Your leadership will drive profitability and ensure that the store operates in alignment with our vision of being Ireland’s number one pharmacy, delivering 
excellence in customer service and being an employer of choice.

KEY RESPONSIBILITIES:
Your typical duties and tasks will include:
● Operational Excellence and Profitability
○ Own the financial success of the store by managing day-to-day operations, focusing on optimising profit margins and ensuring operational efficiency.
○ Maintain control over store inventory, sales targets, and other key performance metrics, ensuring they are met while driving continuous improvement.
○ Ensure the store runs efficiently while adhering to health and safety legislation, business safety policies, and reporting procedures.
○ Continuously assess and recommend improvements to store operations, processes, and employee performance.
○ Regularly report store performance, team achievements, and operational challenges to management.
○ Ensure all store systems, processes, and operations comply with the company policies, safety standards, and regulatory requirements.
● Leadership and People Management
○ Take full ownership of store operations, ensuring that the team is motivated, productive, and working together to meet store goals.
○ Lead, coach, and develop a team of Retail Coordinators and Pharmacy Assistants to drive performance and create a positive and engaging work environment

○ Implement regular one-on-one check-ins and performance reviews with your team, addressing individual development and providing continuous feedback.
○ Foster a culture of accountability by setting clear expectations and holding the team responsible for delivering excellent customer service and operational efficiency.
○ Proactively identify areas for employee growth and provide development opportunities to support career advancement.
○ Promote a positive store culture, and ensuring regular communication with staff.
● Customer Experience & Relationship Management
○ Ensure the delivery of high-standard customer service at all times, leading the team to exceed customer expectations.
○ Lead initiatives to build and maintain strong customer rapport, ensuring customer loyalty and satisfaction.
○ Address any customer complaints or concerns promptly, with a solutions-oriented approach, ensuring timely escalation to the National Manager – Store Operations as needed.