Title:  Relief Retail Manager

POSITION SUMMARY:
As a Relief Retail Manager, you will provide leadership and operational oversight across multiple stores, stepping in to cover temporary absences, leaves, or gaps in management. You will ensure that stores continue to operate efficiently, deliver exceptional customer service, and maintain high team performance during your assignment. This role requires flexibility, adaptability, and strong people management skills to lead teams across different locations.

KEY AREAS OF RESPONSIBILITY:

1. Store Operations & Performance

• Take temporary ownership of store performance during absences, ensuring operational efficiency and adherence to company standards.
• Oversee day-to-day operations including sales, inventory, merchandising, and compliance with health and safety legislation.
• Ensure stores continue to meet financial and operational targets during your assignment.
• Report on store performance, challenges, and achievements to the National Manager – Store Operations.

2. People Leadership & Team Management

• Lead and motivate teams during your temporary assignment, ensuring employees remain engaged, productive, and aligned with store goals.
• Conduct one-on-one check-ins and provide coaching, feedback, and support where required.
• Maintain team morale and foster a positive, accountable store culture.
• Identify any immediate development needs or performance issues and escalate or address as appropriate.

3. Customer Service & Experience

• Ensure that high standards of customer service are maintained at all times, coaching staff where necessary.
• Address and resolve customer complaints promptly and professionally, escalating when needed.
• Promote a customer-focused environment across the store team.

4. Compliance & Operational Excellence

• Ensure all stores under your temporary management comply with company policies, procedures, and regulatory requirements.
• Support and manage any store emergencies efficiently, following reporting procedures.
• Ensure confidentiality of employee and customer information is maintained at all times.

5. Travel & Flexibility

• Travel to different stores across Ireland as required to cover absences, leave, or management gaps.
• Be adaptable to short notice changes in schedule or location.
• Quickly acclimatize to each store’s environment, processes, and team dynamics to provide seamless management coverage.

BEHAVIORS & COMPETENCIES:

• Strong leadership and coaching skills, able to quickly establish authority and trust with teams.
• Flexibility and adaptability to operate across multiple locations with varying teams.
• Customer-focused mindset, ensuring service excellence at all times.
• Results-driven, with accountability for operational performance and team effectiveness.
• Strong communication skills, able to convey clear expectations and provide feedback.
• Problem-solving skills, able to manage challenges independently and escalate appropriately.