Title: Workplace Technical Services Manager
About Us
With more than 20,000 employees working in over 550 stores across Australia alone, Chemist Warehouse is Australia's leading retail pharmacy group and one of Australia's most recognised brands. Chemist Warehouse continues to deliver on an ambitious growth plan which has seen the expansion of operations into China, Ireland, New Zealand, Dubai and many more exciting new developments to come!
Are you a strategic leader with a passion for delivering high-quality technology outcomes across complex operational environments? Our IT Operations team is seeking a Workplace Technology Services Manager to lead our workplace technology portfolio, supporting a large and diverse organisation spanning retail sites, distribution centres, and head office locations.
About the role
This leadership role is accountable for the end-to-end lifecycle management of workplace technology, ensuring devices and services are deployed, maintained, and optimised to meet evolving business needs. You will work closely with stakeholders across the IT Department and other relevant business functions to develop and execute roadmaps that enable service delivery and business growth.
The successful candidate will lead a team responsible for overseeing the planning and execution of workplace technology initiatives, driving operational excellence while managing day-to-day performance, process improvement, and customer experience.
Key Responsibilities
- Lead and guide a team of specialists delivering support across stores, DCs, and HQ, ensuring alignment to organisational goals.
- Develop and implement roadmaps for workplace technology, aligning with business priorities and operational requirements.
- Oversee the full lifecycle management of workplace devices and services—from planning and procurement to deployment, support, and retirement.
- Drive a culture of collaboration across departments, acting as a key interface between IT and functional teams to ensure service expectations are met and exceeded.
- Champion continuous improvement and cost-effective service delivery through process enhancement, performance monitoring, and stakeholder engagement.
- Maintain accountability for functional budgets and the delivery of outcomes within agreed timeframes and quality standards.
- Uphold workplace health and safety principles and ensure adherence to relevant governance and compliance frameworks.
What You'll Bring
- Proven experience in large-scale operations with an understanding of the technology needs at the frontline.
- Ideally minimum 3-5 years in a management role or similar.
- Similar experience working in a retail environment.
- Strong leadership capabilities, with experience managing teams in a service delivery or technology operations context.
- Demonstrated success in developing strategic plans, roadmaps, and operational frameworks to improve service performance.
- Strong ability to engage with a range of stakeholders—both technical and non-technical—and influence outcomes through collaboration.
- Excellent communication, organisational, and decision-making skills, with a customer-first mindset.
- A hands-on and accountable leadership style, with a focus on team culture, service standards, and continuous improvement.
Why join us?
This is a pivotal role in a highly visible function. You will play a key part in supporting business-critical operations and delivering seamless technology experiences across a national footprint. If you’re looking to make a measurable impact, foster cross-functional alignment, and lead a high-performing team—this is the opportunity for you.
Benefits
- Discounts across all of our brands!
- Access to ongoing training and professional development
- Free flu vaccinations
- Access to EAP and support services