Title: WorkCover Administrative Officer
About us
Do you want to work at Australia’s largest community pharmacy group and one of Australia’s largest retailers? Come and join us at Chemist Warehouse where not only have we been providing quality and affordable products for over 20 years but our drive and motivation to grow is unlike no other. With year-on-year growth we now have over 600 stores across the globe in Australia, New Zealand, Ireland, Dubai and many more to come!
We want people who are eager to help drive our family business to greater success, larger growth and be the number one pharmacy retailer in the world!
About the role
Reporting directly to the WHS Manager, we are seeking a dedicated WorkCover Admin Officer to join our team.
This role will provide high-level administrative support to the management of all WorkCover functions, including Injury and Claims Management, WorkCover Premiums and Policies, as well as WorkCover Payroll Processing. Additionally, you will be required to provide extra support to the wider WorkCover and WHS Team when necessary.
The successful candidate will be responsible for the delivery of outcomes and maintaining high standards of performance and conduct. The ideal candidate will be skilled at building lasting, reliable relationships to support the company’s reputation and comfortable working with individuals from diverse, multicultural backgrounds.
Functional responsibilites
- Lodging of new claims with WorkCover Authorities/Agents, including any associated records management,
- As and when needed with liaise with external stakeholders re the administration of claims
- Responsible for processing claims requests, in adherence to the policies, laws, and regulations of the company involved
- Managing weekly payment of entitlements including:
- Data entry for individual claims portfolios
- Undertake end to end claims management administration activities including::
- Administrative support in Return to Work planning
- Performance of administrative functions including document upload, remittance & invoicing, payroll, WHS related
- As and when required provide support of low risk long term claims.
Qualifications and Experience
- WorkCover/HR/WHS/Payroll related experience;
- Minimum of two years’ administrative experience in WorkCover functions;
- Good understanding and general working knowledge of WorkCover Legislation;
- Well-rounded administration and systems experience;
- Track record demonstrating a high level of attention to detail;
- Effective communicator who speaks clearly and is personable and welcoming in their style and approach;
- Highly organised and with an ability to prioritise and multitask in a fast-paced high-volume environment;
- Strong knowledge with the Microsoft Office suite and general PC use; and
- Confident user of technology and online systems
What's in it for you
- Flexible working arrangements – hybrid model
- Friendly and supportive team environment
- Discounts across all of our brands!
- Ongoing training and professional development
- Free flu vaccinations
- Access to EAP and support services