Title:  Senior Claims Data Analyst

About Us

Chemist Warehouse is Australia’s largest pharmacy retailer with over 17,000 team members and more than 600 stores nationwide. Following our merger with Sigma Healthcare, we’re now a Top 50 ASX-listed company with expanding operations across New Zealand, Ireland, and China.

Together, we’re transforming healthcare and retail with industry-leading distribution, technology, and people practices — and we want you to be part of this journey.

About the Role

The Senior Claims Data Analyst sits within the Store Operations & Support team and is responsible for managing the end-to-end claim generation process through the Profectus system. Working closely with a range of internal and external stakeholders, the role ensures accuracy, efficiency, and timely outcomes. The position also supports the Profectus audit process, assisting with compliance and quality assurance requirements, and provides training and ongoing support to Profectus users to build capability and promote best-practice system use across the organisation.

Role Responsibilities

• Deliver periodic group training sessions for Profectus users to support consistent and effective system use.

• Manage the end-to-end claim generation process through the Profectus system, liaising with a range of internal and external stakeholders.

• Support senior leadership with the Profectus audit process, including:

  • Validating missing claims and ensuring completeness and accuracy

  • Assisting buyers to review audit findings

  • Maintaining and distributing the monthly audit status report to key stakeholders

  • Reviewing Profectus invoices to ensure finder’s fees are paid only on approved claims

  • Conducting detailed analysis to identify common errors and implementing solutions to reduce recurrence

• Identify root causes of process issues and recommend practical solutions to improve accuracy, efficiency, and control.

• Prepare distributor breakdown reports for suppliers as required.

• Develop new reports and dashboards that provide both detailed insights and high-level reporting for senior management.

What we are looking for

• 2–3 years’ experience in a similar role, ideally within claims, data, analytics, or a business-focused environment.

• Intermediate to advanced Microsoft Excel skills, with the ability to analyse data and produce meaningful insights.

• Strong understanding of how Business, IT, and Finance functions intersect within an organisation.

• Experience in analytics or business analysis is advantageous.

• Qualifications in Business, Analytics, Statistics, or Finance are desirable but not essential for someone with a strong appetite to learn and take on new challenges.

• Excellent written and verbal communication skills, with the confidence to deliver training and liaise with a wide range of stakeholders.

• Highly adaptable and comfortable working in an environment with evolving processes and priorities.

• Exceptional attention to detail, with the ability to identify, investigate, and resolve process issues.

• Strong time management skills, able to juggle multiple tasks while maintaining a high standard of quality.

• Proactive, results-driven, and willing to take initiative with a hands-on, practical approach.

Benefits

• Career growth and development opportunities in a supportive and collaborative working environment
• Access to discounts across all our affiliated brands, as well as other retail partnerships
• Free annual flu vaccinations
• Access to our Employee Assistance Program