Title: People & Culture Administration Team Lead
Administration Team Lead, Recruitment, People & Culture
With more than 20,000 employees working in over 550 stores across Australia alone, Chemist Warehouse Retail is Australia's leading retail pharmacy group and one of Australia's most recognised brands. Chemist Warehouse continues to deliver on an ambitious growth plan which has seen the expansion of operations into China, Ireland, New Zealand and many more exciting new developments to come!
Our People & Culture Team is currently seeking an enthusiastic and detail-oriented Administration Team Lead to join our growing team based at our Head Office in Preston.
This role is based out of our Preston office 4-days per-week, with flexibility to Work-From-Home 1-day per week.
About the role
We pride ourselves on delivering exceptional administrative support, customer service and fostering a collaborative work environment. We are seeking a highly motivated and experienced Administration Team Leader to lead our talented team and drive operational excellence.
This administration team plays a crucial role in providing essential administrative support to a variety of stakeholders across a range of tasks relating to the employee hiring and onboarding process.
This role will operate as a key point of contact and escalation point to a variety of internal and external stakeholders across the broader People & Culture (P&C) teams, our Store Managers, State Managers, team members, as well as prospective employees. The team’s role is to provide them with an exceptional level of customer service.
Key responsibilities
On a weekly basis, the key responsibilities of the role will include:
- Team Leadership: Lead, mentor, and develop a team of administrative professionals, ensuring high performance and continuous improvement.
- Workforce Planning: Develop and implement effective workforce planning strategies to optimise team productivity and resource allocation.
- Operational Management: Oversee daily administrative operations, ensuring efficient workflow and adherence to company policies and procedures.
- Performance Monitoring: Set performance goals, conduct regular evaluations, and provide constructive feedback to team members.
- Process Improvement: Identify opportunities for process enhancements and implement best practices to streamline administrative functions.
- Stakeholder Collaboration: Collaborate with internal and external stakeholders to ensure seamless communication and support for various projects and initiatives. You’ll provide guidance and advice to managers on using our internal ATS & HRIS system, such as systems upgrades and training updates.
- Team Player: you’ll support the team by managing a state-based remit of administration throughout the end-to-end recruitment lifecycle, likely a high-priority sizeable remit, where you will process new employees throughout the entire candidate lifecycle, from job advertisements through to offer and contract creation through our end-to-end ATS & HRIS system. You’ll need to collate all required candidate documentation for onboarding and follow up as required ensuring all activities are completed in a timely manner for successful onboarding.
About you
The successful candidate will have the following key skills and experience:
- Tertiary qualification or relevant working experience in Human Resources, Business Management or equivalent.
- Proficiency in Microsoft Office (Excel, Word, Teams, Outlook) as well as other relevant HRIS/ATS software.
- Proven experience in a leadership role within an administrative or office management setting.
- Strong workforce planning and team management skills.
- Excellent organisational and multitasking abilities.
- Exceptional communication and interpersonal skills.
- Ability to adapt in a fast-paced, changing environment.
Why work for us?
- Discounts across all Chemist Warehouse Retail group brands.
- Access to ongoing training and professional development.
- Free flu vaccinations as well as access to other clinical services.
- Access to EAP and support services.
- Subsided café on-site for all your coffee needs!