Title:  Operations Business Analyst

About Us

Chemist Warehouse is one of Australia's largest retailers, growing continuously year on year. With over 600 stores in Australia, New Zealand, Ireland, China, and Dubai, and many more exciting locations to come, the secret to our success lies in our exceptional customer service paired with competitively priced quality products. We take great pride in being innovative and responsive to the changing needs and challenges of the current market.

About The Role

As a Business Analyst reporting into the Program Manager - Operations Planning, Performance & Analytics, you will play a key role in driving the organisation’s strategic initiatives across retail and supply chain operations. You will be responsible for delivering high-quality business analysis outputs, including requirements gathering, process mapping, and identifying opportunities for improvement. This role also involves supporting solution design, ensuring effective testing and quality assurance, and contributing to the successful delivery of projects in both the short and long term.

Role Responsibilities

REQUIREMENTS GATHERING AND ANALYSIS

• Facilitate workshops, interviews, and document analysis to elicit clear business requirements.
• Translate business needs into functional and non-functional requirements, user stories, or use cases.
• Prioritise requirements using MoSCoW, RICE or similar frameworks in collaboration with stakeholders.
• Maintain a structured backlog of requirements and ensure traceability throughout delivery.

PROCESS MAPPING AND IMPROVEMENT

• Develop and understand current state ("as-is") and future state ("to-be") process maps using BPMN or
  equivalent standards and ensuring validation from impacted stakeholders.
• Conduct gap analyses to identify inefficiencies, bottlenecks, or non-value-adding activities and provide
  recommendations for process improvement that align with business goals, governance and compliance
  requirements.

SOLUTION DESIGN SUPPORT

• Translate business needs into solution designs in partnership with technical teams and architects.
• Review and validate functional specs, wireframes, or system diagrams for alignment with requirements.
• Support assessments and options for feasibility, scalability, and user experience impact.
• Contribute to RFI/RFP processes as instructed / required
• Ensure designs comply with business rules, integration needs, and system constraints.

TESTING AND QUALITY ASSURANCE

• Develop or review user stories, test cases and ensure alignment with documented requirements.
• Coordinate and if required, build UAT activities with end users, including preparation of scripts and issue
  tracking.
• Support and monitor defect logs and ensure timely resolution of issues before deployment.
• Validate delivered functionality against agreed acceptance criteria.

About You

• Bachelor’s degree in Information Technology, Computer Science, Economics, or a related field.
• Minimum 5 years’ experience in a business analysis role, ideally within operational or systems, transformation projects that include experience in process mapping, solution design, data management, operational efficiency and end user experience initiatives.
• Proficiency with Agile delivery tools such as Jira or Azure DevOps, including experience using Kanban boards for visual task management and workflow tracking.
• Competency with Dynamics 365, Manhattan, Genesys, SQL highly regarded.
• Experience with writing and building testing coordination, UAT, and quality assurance processes.
• Excellent written and verbal communication skills coupled with a professional approach.
• Demonstrated ability to apply critical thinking, problem solving and decision making.

Benefits

• Career growth and development opportunities in a supportive and collaborative working environment
• Access to discounts across all our affiliated brands, as well as other retail partnerships
• Subsided café on-site
• Free annual flu vaccinations