Title:  Operations Administrator

About Us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.

At Sigma Healthcare, we celebrate diversity and encourage applications from all backgrounds, identities, and abilities. If you have the right to live and work in Australia and are open to working in Victoria, we’d love to hear from you.

About The Role

Sitting within the Digital & E-Commerce team and reporting to the Group Manager - Marketplace, this role plays a key part in supporting the ongoing success and growth of the Marketplace initiative. Working closely with internal and external stakeholders the Operations Administrator will ensure that data and details regarding sellers and listings is maintained and updated.  Your key focus will be assisting in day to day operational enquires  with a strong focus on customer satisfaction by supporting our internal customer service team and sellers with customer support queries.

Job Responsibilities

• Support Marketplace Team with daily tasks
• Support with customer service queries related to Marketplace product sales
• Work with our internal customer service team as well as sellers to facilitate refunds or returns
• Work with internal and external stakeholders on onboarding products
• Maintain clean and clear data for Marketplace listings
• Responsible for upkeep of Seller database
• Liaise with stakeholders to ensure consistency and compliance in product information across site
• Maintain clear and accurate records of seller communications and listings
• Work collaboratively with the Marketplace team to understand requirements for each seller and listing
• Support the team in preparing and reviewing documentation
• Any additional task required to support the Marketplace team

About You

• Proven experience in an administrative role, supporting day-to-day operations

• Exceptional attention to detail with a strong focus on accuracy

• Clear and confident written communication skills

• Proficient in Microsoft Office Suite, including Outlook, Word and Excel

• Strong time management skills with the ability to prioritise tasks effectively

Benefits

• Career growth and development opportunities in a supportive and collaborative working environment
• Access to discounts across all our affiliated brands, as well as other retail partnerships
• Free annual flu vaccinations
• Access to our Employee Assistance Program