Title: Online Services Officer
About us
Chemist Warehouse is one of Australia's largest retailers, growing continuously year on year. With over 600 stores in Australia, New Zealand, Ireland, China, and Dubai, and many more exciting locations to come, the secret to our success lies in our exceptional customer service paired with competitively priced quality products. We take great pride in being innovative and responsive to the changing needs and challenges of the current market.
Primary Focus
The primary focus and responsibilities of this role are:
a. To maintain and develop Click & Collect and Fast Delivery programs for Chemist Warehouse Retail Group to grow sales.
Reporting directly to the Store Operations & Support Manager, the incumbent will need to ensure all responsibilities are completed successfully and delivered in line with business requirements
The person must be comfortable with:
▪ Reporting and analysing data to ensure growth of the program, as well as communicating this data to all relevant parties
▪ Training staff on the programs out in store and over phone
▪ Building lasting relationships that can be relied on to help bolster our reputation internally & externally
▪ Working and liaising with people from a diverse range of multicultural backgrounds
Key responsibilities
▪ Responsible for overseeing the Click & Collect and Fast Delivery services through monitoring the system
▪ Maintaining the Click & Collect and Fast Delivery mailbox to assist stores
▪ Compiling data and analysing trends in sales and revenue through Click & Collect on a weekly basis
▪ Liaising with external Delivery Partners
▪ Assisting in the rollout of new business initiatives
▪ Creating training guides for store use
▪ Maintenance of the department’s documents on the VPN for store access
▪ Making and receiving calls to/from stores to assist with Click & Collect/Fast Delivery enquiries
▪ Maintaining relationships with stakeholders and owners with regards to the Click & Collect & Fast Delivery service
Qualifications and Experience
▪ Customer service skills
▪ Strong IT Skills, including advanced Microsoft Excel Skills such as
-Create & Analyse tables
-Data analysis & Validation
-Extensive use of formulas
▪ Knowledge of Microsoft Access as well as the ability to pick up new software easily
▪ Knowledge of Click and Collect program ideal
What you should know
Aside from the usual things you should expect from any organisation, we also offer our team the following:
- Discounts across all our brands. Plus, access to the "gift shop" at our Head Office with exceptional discounts on end-of-line products.
- Discounted hot/cold food and drink at our Head Office on-site cafe.
- Free flu vaccinations.
We have a hybrid working arrangement, so you'll need to be based in Melbourne. Our office is in Preston.
If this role isn't quite right for you but what we're up to sounds interesting, please keep an eye out for future roles on our LinkedIn page and consider adding a job notification. We expect this role to be one of the many incredible team members on our journey ahead!