Title:  Office & Marketing Support Team Leader

About Us

With more than 20,000 employees working in over 550 stores across Australia alone, Chemist Warehouse Retail is Australia's leading retail pharmacy group and one of the country’s most recognised brands. Our ambitious growth strategy has propelled us into international markets including China, Ireland, and New Zealand—with more exciting developments on the horizon!

About The Role

We are seeking a highly organized, proactive, and hands-on Office & Marketing Support Team Leader to oversee a small team and ensure the smooth running of our office and operational activities. This role is pivotal in supporting a wide range of internal functions, requiring strong attention to detail, excellent communication skills, and the ability to adapt to changing priorities.

Key Responsibilities

• Manage and lead a team of 4–5 staff, providing clear direction, support, and coaching.
• Oversee daily warehouse and logistics functions including pick, pack, receiving, and despatch.
• Manage administrative tasks such as email correspondence, computer/phone maintenance, and office systems.
• Act as a key point of contact between multiple teams including Owners, Media, Marketing, PR, Retail, SOS, Ultra Beauty, Community & Engagement, Buyers, and Events.
• Maintain office operations including ordering supplies, coordinating repairs/handyman tasks, and supporting office moves or department setups.
• Oversee the cleaning and upkeep of company cars and wellness truck.
• Hold and utilize a Forklift Licence for warehouse operations.
• Manage deliveries and postage, including liaising with Australia Post, receiving parcels, and distributing items to staff or departments.
• Support events and activations by accepting, checking, and organizing returned/catalogue stock.
• Provide assistance to the staff shop team with stock handling as required.
• Support the Events team in preparing and setting up for charity events.
• Assist Directors with both work-related and occasional personal tasks.
• Flexibility to work outside standard business hours as required to meet deadlines or support events.

Skills and Attributes

• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills, with the ability to build positive relationships across all levels of the business.
• Proven leadership and people management experience.
• High proficiency in Excel, Mobile Dock, and general computer literacy.
• Strong problem-solving skills and a proactive, hands-on approach.
• Ability to remain flexible, adaptable, and professional under pressure.

Qualifications and Requirments

• Previous experience in office, operations, or warehouse management (highly desired).
• Valid Forklift Licence (essential).
• Demonstrated experience in administration, logistics, and team management.
• A “can-do” attitude with a willingness to support the business in a wide variety of tasks.