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Title:  Injury & Claims Coordinator

Employment Type:  Permanent Full Time

About us

About the company:

Chemist Warehouse is one of Australia's largest retailers, growing continuously year on year. With over 600 stores in Australia, New Zealand, Ireland, China, and Dubai, and many more exciting locations to come, the secret to our success lies in our exceptional customer service paired with competitively priced quality products. We take great pride in being innovative and responsive to the changing needs and challenges of the current market.

Primary focus

▪ End to end claims management; not limited to:

o Return to Work (RTW) Planning

o Payroll processing

o All administrative functions incl. document upload, remittance & invoicing

▪ Assist injured workers, where safe and practicable, to remain at work while they recover or return to work as soon as possible ▪ Monitor the progress of claims and the employee’s recovery

▪ Keep up to date and detailed notes throughout the duration of the of the claim until closure

▪ Post claim closure check in to ensure the Worker has sustained pre-injury employment

▪ Assist the Injured worker and Employer to meet their RTW obligations

▪ Regularly consult and liaise with the Injured Worker, the Employer, Treating Practitioners, and the Insurer

▪ Regularly prepare and report on claims performance to the Team Lead and WHS Manager

▪ Assess claims and incident data to identify safety issues / causative factors and where appropriate pass recommendations to the Team Lead for review

Qualifications and Experience

  • ▪ Either Tertiary qualified in Human Resource Management/WHS or related field; OR well experienced in a Return to Work or similar type of administrative role

    ▪ RTW Coordinator course

    ▪ Sound knowledge of Accident Compensation Legislation

    ▪ An interest in WHS and WorkCover is desirable

    ▪ Experience interacting with various levels of business stakeholders

    ▪ Strong knowledge with the Microsoft Office suite and general PC use

    ▪ Confident user of technology and online systems

Personal Attributes

  • ▪ Must be a team player, self-motivated, persistent, tactful, and persuasive

    ▪ Skills in handling multiple priorities, tasks, and projects simultaneously

    ▪ Service minded attitude, proactive in resolving issues or identifying areas of improvement

    ▪ Effective verbal and written communication skills

    ▪ Excellent attention to detail

    ▪ A preparedness to take the initiative and a strong desire to achieve results

    ▪ A good lateral thinker

    ▪ Ability to adapt to changing environment

What you should know

Aside from the usual things you should expect from any organisation, we also offer our team the following:

 

  • Discounts across all our brands. Plus, access to the "gift shop" at our Head Office with exceptional discounts on end-of-line products.
  • Discounted hot/cold food and drink at our Head Office on-site cafe.
  • Free flu vaccinations.

 

We have a hybrid working arrangement, so you'll need to be based in Melbourne. Our office is in Preston.

If this role isn't quite right for you but what we're up to sounds interesting, please keep an eye out for future roles on our LinkedIn page and consider adding a job notification. We expect this role to be one of the many incredible team members on our journey ahead!

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