Title:  IT Senior Business Analyst

About Us

Chemist Warehouse is Australia’s largest pharmacy retailer, with 20,000+ team members and 600+ stores nationwide. Following our merger with Sigma Healthcare, we’ve become a Top 50 ASX-listed company with a growing international footprint across New Zealand, Ireland and Dubai.

Together, we’re redefining healthcare and retail through world-class distribution, cutting-edge technology, and forward-thinking people practices — and we’re just getting started.

About The Role

We’re looking for a highly motivated Senior Business Analyst to play a role in shaping and delivering impactful solutions across our ServiceNow platform. This role is primarily focused on Business Analysis (around 80%), with an opportunity to also step into Scrum Master responsibilities (around 20%), supporting Agile delivery and team effectiveness.

You’ll partner closely with stakeholders across the business to understand needs, define requirements, and deliver fit-for-purpose solutions that drive real value. As a key contributor, you’ll lead business analysis activities end-to-end, ensuring alignment between business objectives and technology outcomes.

Role Responsibilities

• Lead the end-to-end business analysis lifecycle, from elicitation and analysis through to documentation, validation, and delivery support
• Partner with stakeholders to translate business needs into clear requirements, user stories, process improvements, and ServiceNow solutions
• Support backlog refinement, prioritisation, and release planning to ensure alignment with business value and strategic goals
• Identify and remove roadblocks through discussion and innovative solutions
• Be the steward of the ServiceNow platform ensuring all work is aligned to standards and best practices, escalating when necessary.
• Drive effective collaboration between business stakeholders, technical teams, and offshore developers to enable successful delivery
• Provide Scrum Master support across Agile ceremonies, team coordination, and continuous improvement initiatives
• Facilitate key Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives
• Remove impediments, maintain team momentum, and champion Agile best practices to continuously improve ways of working
• Coordinate with Product Owners, technical teams, and delivery partners to ensure priorities and outcomes stay aligned

About You

• Proven experience as a Senior Business Analyst in Agile environments, with the ability to lead analysis activities and deliver outcomes in complex settings
• Strong ServiceNow expertise, with hands-on experience translating business needs into effective platform solutions
• Excellent stakeholder engagement skills, with the ability to communicate and influence across all levels, including business, technical, and offshore teams
• Ability to negotiate compromises with stakeholders at all levels.
• Confident facilitator and problem solver, able to analyse issues, identify impacts, and drive practical, value-focused solutions
• Solid understanding of Agile delivery practices, tools (e.g. Jira, ServiceNow), and ways of working, with experience supporting team effectiveness
• Highly organised, with the ability to manage competing priorities, balance multiple deliverables, and maintain attention to detail in a fast-paced environment
• Collaborative mindset with a strong focus on stakeholder service, continuous improvement, and delivering quality outcome

Desirable: 

• Agile/Scrum Master certification (e.g. CSM)
• ServiceNow certification
• ITIL Foundation (or higher)
• Relevant tertiary qualification in IT, Business, or related field

Benefits

• Career growth and development opportunities
• Discounts across all Chemist Warehouse Retail group brands
• Access to ongoing training and professional development
• Free flu vaccinations
• Access to EAP and support service
• Subsided café on-site