Title:  IT Network Engineering Team Lead

About Us

Chemist Warehouse Retail is Australia’s largest retail pharmacy group with over 20,000 employees across our 600+ national store network. With a growing international presence in New Zealand, Ireland, China & Dubai - now is the time to join us.

About the role

The IT Network Engineering Team Leader plays a crucial role in leading the team responsible for supporting our global Network Infrastructure. This role is responsible for overseeing day-to-day operations, support, and maintenance of our network environment. It is both a hands-on technical position and a leadership role, requiring active involvement in incident, problem, and change management. The Team Leader will drive the implementation and continuous improvement of operational processes and procedures.

Role Responsibilities

• Proactively monitor and support Network infrastructure solutions.
• Produce and maintain knowledge and technical resources for the delivery and operations of Network solutions.
• Translate requirements and problem statements into feasible and viable solution options.
• Assist senior Network team in the design of Network solutions in collaboration with stakeholders.
• Coordinate work dependencies, sequencing, and prioritisation. Plan and delegate work items.
• Assist in defining and measuring team goals in alignment with organisational objectives.
• Oversee operational requests, incidents, and risk, managing the prioritisation alongside other work.
• Own systems and platforms, driving internal capability and direction. Measure them for decision-making, including lifecycle management, waste minimisation, and standards compliance.

About You

• Passion for leading and working within technical teams. This role will empower and guide team members at varying stages of their careers and personal journeys.
• Extensive experience with IT Networking technologies. They'll need hands-on experience of what does and doesn't work to succeed. Experience in these technologies is highly desirable:
  - Cisco, Juniper, or Aruba switching and wireless technologies.
  - Palo Alto Firewalls, Prisma, Cisco Umbrella & ISE, and Aruba ClearPass for network access control and security.
  - NetScaler load balancers.
  - Cisco Meraki and Broadcom VeloCloud for SD-WAN.
• A sound understanding of ITIL, Incident management frameworks and platforms (Service Now), technical delivery methodologies.
• A philosophy of lifelong learning. Technology is constantly changing, and so are we. The candidate will keep up with technology trends and explore new solution options through experimentation.
• An eagerness to mentor and grow with others. We'll learn together and share our knowledge and experiences.
• Security. It will be a critical factor in everything we design and build, and we'd like the candidate to help us define what "right" looks like

Benefits

• Career growth and development opportunities in a supportive and collaborative working environment
• Access to discounts across all our affiliated brands, as well as other retail partnerships
• Subsided café on-site
• Free annual flu vaccinations