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Title:  Digital Project Manager

Employment Type:  Permanent Full Time

About us

Chemist Warehouse is one of Australia's largest retailers, growing continuously year on year. With over 600 stores in Australia, New Zealand, Ireland, China, and Dubai, and many more exciting locations to come, the secret to our success lies in our exceptional customer service paired with competitively priced quality products. We take great pride in being innovative and responsive to the changing needs and challenges of the current market.

About the role

This role reports directly to the Senior Manager, Ecommerce Program Manager. The role will be responsible for supporting the overarching digital transformation of the Ecommerce team and accountable for supporting the delivery of project work for Digital Delivery Team. They are to collaborate with various stakeholders and business units across the organisation to identify, articulate and formalise business requirements, planning, project roadmaps, project teams.

Key Accountabilities

  • Lead the implementation and end-end delivery of key program sub-streams and/or projects, to support overall delivery of key digital transformation programs (projects and BAU):
    • On time
    • In budget
    • To quality
  • For key program streams/projects allocated for delivery:
    • Create and maintain all key project management artefacts to support stream delivery (i.e., Schedule, Action Register, Risk register, Decision log, Deliverables tracker, Project Reporting etc.).
    • Run and facilitate key meetings (e.g., stand-ups, check-in’s, workshops etc.) to support delivery of peer and stakeholder delivery tasks.
    • Manage and lead risk management of delivery, proactively identifying and mitigating risks.
    • Lead updates to Senior Management, stakeholders, and project teams when relevant.
  • Support overall project commercials, supporting lead on contract negotiations, contract and vendor management, financial management (invoicing and payments) and budget management reporting.
  • Support overall project reporting (e.g., board and steering committee reports, test management reports, communication reports etc.).
  • Contribute to and provide support in the execution of overall change management and communication strategy.
  • Contribute to and support overall project co-ordination, for both project and BAU – i.e., provide support on any key items delegated from the Senior Manager, Ecommerce Program Manager to support overall delivery of digital programs.

Team Accountability & Targets

eCommerce & Digital Experience teams are accountable for:

  • Operating & Trading Online Channels / Onsite Marketing / Onsite Execution
  • Digital Assets; Delivery & Performance
  • Customer & Content Strategy / Execution
  • Insights & Analytics

eCommerce & Digital Experience team targets include set:

  • Online Sales ($) Targets
  • Conversion / AOV / CRO Targets
  • Web Monitoring / Performance Targets
  • Customer Experience Targets
  • Delivery / Project Targets

What you should know

Aside from the usual things you should expect from any organisation, we also offer our team the following:

  • Discounts across all our brands. Plus, access to the "gift shop" at our Head Office with exceptional discounts on end-of-line products.
  • Discounted hot/cold food and drink at our Head Office on-site cafe.
  • Free flu vaccinations.

 

We have a hybrid working arrangement, so you'll need to be based in Melbourne. Our office is in Preston.

If this role isn't quite right for you but what we're up to sounds interesting, please keep an eye out for future roles on our LinkedIn page and consider adding a job notification. We expect this role to be one of the many incredible team members on our journey ahead!

Apply now »