Title:  Claims Data Analyst

About Us

Chemist Warehouse is Australia’s largest pharmacy retailer with over 17,000 team members and more than 600 stores nationwide. Following our merger with Sigma Healthcare, we’re now a Top 50 ASX-listed company with expanding operations across New Zealand, Ireland, and China.

Together, we’re transforming healthcare and retail with industry-leading distribution, technology, and people practices — and we want you to be part of this journey.

About the Role

Working in our Store Operations & Support  team, this role supports Profectus users in the day-to-day management of agreements and claims, helping to ensure information is accurate and up to date. You will assist with group and one-on-one training, prepare and distribute regular reports for stakeholders, and support audit activities by validating claims. Working closely with the Senior Claims Data Analyst, you will help respond to ad-hoc requests, maintain process documentation, and contribute to the smooth running of claims processes. 

Role Responsibilities

• Assist Profectus users with creating error-free agreements, updating information in existing agreements, and managing claims.

• Support the delivery of group user training sessions and conduct one-on-one training with users as required.

• Update process flowcharts on a regular basis to ensure information remains current and accurate.

• Prepare and distribute regular reports to stakeholders, such as the Monthly Agreements Report and Monthly Claims Approval Report.

• Provide distributor breakdown reports to suppliers when requested.

• Support the Profectus audit process by validating missing claims.

• Assist the Senior Claims Management Analyst with ad-hoc stakeholder requests and help resolve day-to-day process issues.

About You

• 1-2 years’ experience in a similar role, ideally within claims, data, analytics, or a business-focused environment.

• Intermediate to advanced Microsoft Excel skills, with the ability to analyse data and produce meaningful insights.

• Experience in analytics or business analysis is advantageous.

• Qualifications in Business, Analytics, Statistics, or Finance are desirable but not essential for someone with a strong appetite to learn and take on new challenges.

• Excellent written and verbal communication skills, with the confidence to deliver training and liaise with a wide range of stakeholders.

• Highly adaptable and comfortable working in an environment with evolving processes and priorities.

• Exceptional attention to detail, with the ability to identify, investigate, and resolve process issues.

• Proactive, results-driven, and willing to take initiative with a hands-on, practical approach.

Benefits

• Career growth and development opportunities in a supportive and collaborative working environment
• Access to discounts across all our affiliated brands, as well as other retail partnerships
• Free annual flu vaccinations
• Access to our Employee Assistance Program