Title: Catalogue & Merch Officer
About us
Chemist Warehouse is one of Australia's largest retailers, growing continuously year on year. With over 600 stores in Australia, New Zealand, Ireland, China, and Dubai, and many more exciting locations to come, the secret to our success lies in our exceptional customer service paired with competitively priced quality products. We take great pride in being innovative and responsive to the changing needs and challenges of the current market.
Primary Focus
Reporting directly to the Store Operations & Support Senior Manager – Operations the incumbent will need to ensure all responsibilities are completed successfully and delivered
The person must be comfortable with:
- Working quickly and efficiently within scheduled timeframes
- Building lasting relationships that can be relied on to help bolster our reputation
- Working and liaising with people from a diverse range of multicultural backgrounds
Role Responsibilities
- Request and Collate Black & White information from buyers and communicate to stores
- Add Splits for Buyers into Black & White and communicate to stores
- Load monthly Catalogues, House of Wellness, Major sales and Promotions for all banners
- Create all MRM and MyWeb sign files for IVE by requested date
- Correct and record all catalogue errors & communicate changes to stores
- Create Catalogue order files for stores
- Load all documents as Mycomms Tasks and on MyWeb for stores to access
- Ensure Mycomms Tasks and on MyWeb files are current
- Request and Collate Compliance Calendar info from buyers
- Communicate to stores by due date
- Maintain Promotions Calendar
- Complete & develop Prepare & Execute guides for stores
- Maintain & update how to guides
Teamwork and relationships
- Work closely with other departments, primarily buying and marketing, to deliver exceptional services across the business
- Establish and maintain strong relationships with all stores, DCs, departments and their management and staff
- Demonstrate teamwork and foster good communication with departmental/ functional colleagues as well as other staff and management
- Promote and demonstrate a ‘can do’ attitude
- Work closely with third party technicians and support personnel
Qualifications and experience
- Good working knowledge of Microsoft Suite
- Creativity and attention to detail
- Highly organised and with an ability to prioritise and multitask
- Excellent analytical skills and the ability to make major decisions
- A preparedness to take the initiative and a strong desire to achieve results
- Good general IT and Computer skills
What you should know
Aside from the usual things you should expect from any organisation, we also offer our team the following:
- Discounts across all our brands. Plus, access to the "gift shop" at our Head Office with exceptional discounts on end-of-line products.
- Discounted hot/cold food and drink at our Head Office on-site cafe.
- Free flu vaccinations.
We have a hybrid working arrangement, so you'll need to be based in Melbourne. Our office is in Preston.
If this role isn't quite right for you but what we're up to sounds interesting, please keep an eye out for future roles on our LinkedIn page and consider adding a job notification. We expect this role to be one of the many incredible team members on our journey ahead!