Title:  Catalogue & Merch Coordinator

About the team

The Store Operations & Support (SOS) Department ensures the efficient day-to-day operation of all stores. It supports store teams by coordinating operational procedures, resolving issues, monitoring performance, managing resources, and maintaining company standards. The department acts as a key link between stores and head office, helping deliver consistent service, compliance, productivity, and excellent customer experience.

About the role

The Catalogue & Merchandising Coordinator makes sure product details, prices and promotions are correct and shared with stores on time. The role helps stores prepare for promotions, reduces errors, solves issues and supports better customer experience and stronger sales

Role Responsibilities

• Maintain accurate and up-to-date product catalogue information across relevant systems and materials.
• Review and verify promotional pricing, dates and product details to ensure accuracy before launch.
• Coordinate promotional launches across all stores to support consistent and timely implementation.
• Provide store teams with clear, accurate and timely information regarding catalogue and promotional activities.
• Collaborate with Marketing, Buying, Supply Chain and IT to coordinate catalogue and promotional requirements.
• Ensure all promotional materials are accurate, complete and available to stores within required timeframes.
• Monitor promotional activities and respond promptly to resolve any issues that arise.
• Review store compliance with promotional requirements and follow up on any identified issues.
• Track promotional results and prepare accurate and timely reports for relevant stakeholders.
• Identify and implement improvements to catalogue and promotional processes to increase efficiency and reduce errors.

Who are we looking for?

We’re looking for someone who brings:

• Ideally, a Diploma or bachelor’s degree in Business, Marketing, Retail Management or a related field.
• At least two years’ experience in a similar role, ideally within the healthcare or retail industry.
• Experience in catalogue management, promotions, retail operations or administration.
• Strong organisational and planning skills, with the ability to manage competing priorities.
• Excellent attention to detail and a commitment to delivering accurate, high-quality work.
• Confident written and verbal communication skills, with the ability to work effectively with a range of stakeholders.
• Proficiency across the Microsoft Office suite.

Why join us?

• Grow your career with purpose – Access a wide range of learning and development programs, including our internally designed leadership courses  (including our Women In Leadership program) to support your long-term growth. Be part of a purpose-driven organisation making a difference in healthcare, working with a collaborative and supportive team.
• Be rewarded for your impact – Enjoy annual salary reviews linked to your performance, recognising the value you bring to the team.
• Flexibility that works – Work from home one day per week, while staying connected with your team at our vibrant Preston Support Office four days a week. We’re committed to supporting our people through life’s important moments. Alongside our formal flexibility policies, we recognise that some circumstances, such as returning from parental leave or managing personal wellbeing may require additional consideration. In these situations, we work collaboratively on case‑by‑case arrangements to provide the support needed while balancing the requirements of the role and team.
• Paid parental leave – We support growing families with six weeks of paid parental leave for primary carers and one week of paid parental leave for secondary carers.
• Exclusive savings – Access generous team member  discounts across a wide range of products with our partnership with Flare, including company-wide corporate offers on healthcare premiums with Bupa Healthcare, banking benefits with Comm Bank, novated leasing and a team member discount card entitling you to savings in our Chemist Warehouse Pharmacies
• Support when you need it – Tap into confidential Employee Assistance Program (EAP) services for personal or professional support.
• Take advantage of our subsidised and convenient onsite canteen for varied and affordable meals, coffee, confectionary and bakery items.
• Easy commuting – Enjoy our complimentary shuttle bus connecting nearby train stations to the Preston Support Office, making public transport travel simple and stress‑free.

About Us

Sigma Healthcare is powering pharmacy!  We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty!  We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia.  With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.

How to apply!

If you're ready to join a team that is shaping the future of healthcare and retail, click Apply Now to visit our Careers Page and submit your application. 
Sigma Healthcare is an equal opportunity employer and is committed to fostering a diverse, inclusive, and respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences and encourage you to apply, even if you don't meet every requirement listed.