Title: Aged Care Services Manager
About Us
Chemist Warehouse Retail is Australia’s largest retail pharmacy group with over 20,000 employees across our 600+ national store network. With a growing international presence in New Zealand, Ireland, China & Dubai - now is the time to join us.
About the role
Join a leading network of community pharmacies and help drive the delivery of high-quality aged care pharmacy services. We are seeking an experienced Aged Care Pharmacy Services Manager to oversee and enhance our operations, with a strong emphasis on operational efficiency, regulatory compliance, and exceptional customer care.
In addition, this role will be instrumental in driving the strategic development and growth of our aged care services, building on our existing foundations and identifying new business opportunities.
Key Responsibilities
- Leadership & Management: Oversee the financial, operational, and professional delivery of aged care pharmacy services across CW Retail pharmacies. Lead a team, providing guidance, coaching, and performance management.
- Service Delivery: Ensure high-quality services are compliant with pharmacy guidelines, legislation, and best practices. Work closely with the Manager Health Services to develop new services, improve existing ones, and stay ahead of emerging trends.
- Business Development: Collaborate on strategies to expand market share, attract new clients, and enhance service offerings. Prepare service level agreements and manage relationships with key stakeholders.
- Technology & Innovation: Stay updated on DAA and EMM software systems (e.g. MyPak, BESTmed, MPS Connect), providing expertise on system integration and driving efficiencies.
- Compliance & Continuous Improvement: Ensure adherence to WHS policies, industry regulations, and accreditation standards, fostering a culture of continuous quality improvement.
Skills and Experience
- Bachelor of Pharmacy (or equivalent) with AHPRA General Registration.
- Proven experience in pharmacy management, financial oversight, and strategic planning.
- Strong leadership skills with the ability to mentor and develop teams.
- Experience in aged care services and knowledge of DAA/EMM systems preferred.
- Excellent communication and interpersonal skills, with the ability to manage competing priorities and build strong relationships.
- Bachelor of Pharmacy (or equivalent) with AHPRA General Registration.
- Proven experience in pharmacy management, financial oversight, and strategic planning.
- Strong leadership skills with the ability to mentor and develop teams.
- Experience in aged care services and knowledge of DAA/EMM systems preferred.
- Excellent communication and interpersonal skills, with the ability to manage competing priorities and build strong relationships.
Benefits
- Career growth and development opportunities
- Discounts across all Chemist Warehouse Retail group brands
- Access to ongoing training and professional development
- Free flu vaccinations
- Access to EAP and support service
- Subsided café on-site