Title: Acc.Receivable Collect Officer
About Us
From aspiring pharmacists to analytical payroll professionals, store support superstars to specialist skincare and cosmetic buyers and wise web developers to warehouse gurus - the opportunities really are limitless at Chemist Warehouse!
Whether you're kick starting your career or looking for your next place to call home, come and join the 10th largest retailer in Australia and be a part of our house! With access to professional development opportunities, attractive discounts across our luxury and everyday brands and much more.
About the role
We are currently seeking a dedicated and compassionate Collections Officer to join our Preston-based team, focusing on receivables within the aged care sector. This role is ideal for someone with strong customer service experience and an empathetic communication style, looking to make a real difference in the lives of others while managing timely and effective debt recovery.
Key Responsibilities
- Manage and monitor aged debt for residents across our serviced aged care facilities
- Engage with families, guardians, and financial administrators to resolve outstanding accounts
- Negotiate payment arrangements with sensitivity and professionalism
- Maintain accurate records of all collection activities using internal systems
- Liaise with internal departments
- Contribute to continuous improvement in receivables and collections processes
About You
- Proven experience in accounts receivable, collections, or customer service.
- Strong background in customer service with the ability to manage sensitive conversations
- Excellent interpersonal and negotiation skills with a high level of empathy and patience
- Strong organisational and time management skills
- A genuine interest in the aged care sector
What we offer
- A supportive and inclusive team environment
- Hybrid/flexible working arrangements
- Opportunities for career development and training
If you're passionate about combining your customer service expertise with meaningful work in the aged care sector, we'd love to hear from you.