Title: Acc.Receivable Billing Officer
About Us
Chemist Warehouse is one of Australia's largest retailers, growing continuously year on year. With over 600 stores in Australia, New Zealand, Ireland, China, and Dubai, and many more exciting locations to come, the secret to our success lies in our exceptional customer service paired with competitively priced quality products. We take great pride in being innovative and responsive to the changing needs and challenges of the current market.
About the role
This is an exciting opportunity for a motivated and solutions-focused accounts receivable professional to join our growing and well-loved family business. The role centers on the timely and accurate processing of invoices and credits, ensuring all documentation and approvals are in place. Key responsibilities include billing internal and external customers efficiently, maintaining accuracy in billing operations, and addressing customer queries and discrepancies with professionalism. Providing outstanding customer service to all stakeholders is essential, along with handling queries and fostering effective communication across departments.
Role Responsibilities
Billing requests:
- Action all Billing as per requests submitted or scheduled.
- Process all billing requests ensuring these are completed accurately and sent out to the customer within agreed timeframes.
- Liaising with internal and external stakeholders on billing matters, ensuring the correct and proper documentation and approvals to invoice or credit are provided and recorded.
- Execute all tasks in line with current processes ensuring that the work is delivered on-time and at a high standard.
- Working closely with the Billing Team Leader, ensure key deliverables such as month end close offs are met.
Billing discrepancies:
- Collaborate with internal stakeholders on billing discrepancies to resolve the issue for the customer with a quick turnaround if any adjustments are to be made.
- Respond to customer billing questions, customer disputes and escalate to supervisor or manager as needed
- Promptly action and respond to customer enquiries
- Under the direction of the Team Lead - Accounts Receivable Billing:
- Investigate and resolve any identified irregularities
About You
- 2 + years of Accounts Receivable experience ideally in a similar environment.
- Strong knowledge of Accounts Receivable and billing complexities.
- Highly organised and with an ability to prioritise and multitask in a fast-moving environment.
- Demonstrated capacity for meeting deadlines and working within daily time constraints.
- Track record for fostering good communication with immediate colleagues as well as other staff and management.
- Track record demonstrating a high level of attention to detail.
Benefits
- Hybrid working arrangement
- Friendly and supportive team environment
- Discounts across all of our brands!
- Ongoing training and professional development
- Free flu vaccinations
- Access to EAP and support services