Title:  Retail Coordinator

POSITION SUMMARY:

As a Retail Coordinator, you play a key role in how our store runs day to day — supporting your Retail 
Manager, guiding the team, acting as a go-to in the manager's absence and delivering a great experience 
for our customers.

YOUR KEY RESPONSIBILITIES:

Team Coordination & Leadership

• Coordinate retail assistant tasks each day.
• Lead by example on the shop floor.
• Act as the go-to in your Retail Manager’s absence
• Ensure all tasks are carried out and completed in Managers absence.
• Deal with employee issues in the first instance
• Keep all discussion with employees confidential or between management
• Help to deal with employee concerns
• Support task delegation and follow-through on MyComms actions.
• Assist with new store setups if requested.

Store Operations

• Ensure that all daily tasks are completed and followed up on by all staff\
• Participate in daily walks to ensure the above
• Ensure a clean, tidy, well-presented store at all times.
• Manage stock: ordering, pricing, receiving, and merchandising.
• Execute promotions and in-store campaigns.
• Accurately process sales, refunds, and till adjustments.

Customer Service & Sales

• Welcome and assist every customer.
• Recommend complementary items to increase value for customers.
• Answer phone enquiries professionally.
• Treat all customers details and visits confidentially

What We Expect From You

• Work as a united team with your Retail Manager — back each other up, communicate openly, 
and show mutual respect in front of the wider team. 
• Take ownership of the shop floor
• Be proactive and hands-on — don’t always wait to be told
• Deliver a consistent, helpful experience for every customer
• Maintain high standards in store presentation and product availability
• Communicate clearly with your team and manager
• Stay organised and on top of your tasks
• Follow up and follow through
• Report issues or concerns early
• Protect the safety and privacy of everyone in store
• Support a positive, respectful team environment
• Lead by example!