Title:  Retail Coordinator

POSITION SUMMARY:

As a Retail Coordinator, you play a key role in how our store runs day to day — supporting your Retail Manager, guiding the team, acting as a go-to in the manager's absence and delivering a great experience for our customers.

YOUR KEY RESPONSIBILITIES:

Team Coordination & Leadership

• Coordinate retail assistant tasks each day.

• Lead by example on the shop floor.

• Act as the go-to in your Retail Manager’s absence

• Ensure all tasks are carried out and completed in Managers absence,Deal with employee issues in the first instance .

• Keep all discussion with employees confidential or between management

• Help to deal with employee concerns

• Support task delegation and follow-through on MyComms actions.

• Assist with new store setups if requested. Store Operations

• Ensure that all daily tasks are completed and followed up on by all staff\

• Participate in daily walks to ensure the above

• Ensure a clean, tidy, well-presented store at all times.

• Manage stock: ordering, pricing, receiving, and merchandising.

• Execute promotions and in-store campaigns.

• Accurately process sales, refunds, and till adjustments.

Customer Service & Sales

• Welcome and assist every customer.

• Recommend complementary items to increase value for customers.

• Answer phone enquiries professionally.

• Treat all customers details and visits confidentially

What We Expect From You

• Work as a united team with your Retail Manager — back each other up, communicate openly, and show mutual respect in front of the wider team.

• Take ownership of the shop floor

• Be proactive and hands-on — don’t always wait to be told

• Deliver a consistent, helpful experience for every customer

• Maintain high standards in store presentation and product availability

• Communicate clearly with your team and manager

• Stay organised and on top of your tasks

• Follow up and follow through

• Report issues or concerns early

• Protect the safety and privacy of everyone in store

• Support a positive, respectful team environment 

Lead by example!