Title:  OTC Assistant

POSITION SUMMARY:

In this position you will:

a. Advise customers on health and beauty (grooming) requirements

b. Accurately and competently operate the POS system including the processing of sales transactions and general store operations/merchandising

c. Ensure the pharmacy (and pharmacy merchandise) is kept in a clean, tidy and safe manner.

d. Perform your allocated tasks under the close supervision of the Retail Manager/Pharmacist in Charge.

KEY DUTIES & RESPONSIBILITIES:

Your typical duties and tasks will be to:

• Provide a professional and confidential service to customers and patients during theprocess of selling OTC medicines in accordance with all legislative, contractual,professional and ethical obligations.

• Working closely with the dispensary team to ensure that medicines are sold safely and to the standards set out in legislation.

• To collect and hand out prescriptions to patients in a safe and professional manner.

• To provide expert advice to patients regarding the safe and appropriate use of all medicines.

• Provide quality customer service – Scripts In/Out, Dispensary and on the shop floor,by ensuring customers receive prompt and quality information

• To manage the dispensary & pharmacy stock including general merchandising, administrative duties, ordering stock and pricing.

• To sell and advise customers on a range of over the counter (OTC) medicines,complimentary medicines and other health and beauty products

• To anticipate customers’ needs when recommending and/or advising on additional products that compliment the products and services requested by the customer

• Communicate effectively with a diverse range of people, including patients and pharmacy staff

• Greet all customers in store in a friendly and welcoming manner

• Attend to telephone enquiries in accordance with company procedures

• To create and maintain effective relationships with patients, customers and pharmacy staff

• Report discrepancies and problems and escalate customer complaints to your supervisor or manager.

• Present and conduct yourself in a professional manner at all times, in line with our Code of Conduct

• Always keep customer and employee information private and strictly confidential

• Be responsible for the quality of your own work

• As and when required, assist other team members with tasks

• Attend staff meetings and in store training as and when required

• Report security risks and thefts to management and/or security guards when applicable

• Take all reasonable care for your own and others safety and wellbeing while at work

• Make sure you know and comply with all safety instructions and operating procedures

• Follow all reasonable instructions provided by your Supervisor and/or manager

• Perform any other reasonable duties as requested by your Supervisor and/or manager