Title:  Retail Manager

POSITION SUMMARY:
As a Retail Manager, you will take the lead in overseeing the day-to-day operations of the store, 
managing and developing a high-performing team, and ensuring the store consistently delivers 
exceptional customer service. Your leadership will drive profitability and ensure that the store 
operates in alignment with our vision of being Ireland’s number one pharmacy, delivering 
excellence in customer service and being an employer of choice.

KEY RESPONSIBILITIES:
Your typical duties and tasks will include:
● Operational Excellence and Profitability
○ Own the financial success of the store by managing day-to-day operations, 
focusing on optimizing profit margins and ensuring operational efficiency.
○ Maintain control over store inventory, sales targets, and other key performance 
metrics, ensuring they are met while driving continuous improvement.
○ Ensure the store runs efficiently while adhering to health and safety legislation, 
business safety policies, and reporting procedures.
○ Continuously assess and recommend improvements to store operations, 
processes, and employee performance.
○ Regularly report store performance, team achievements, and operational 
challenges to management.
○ Ensure all store systems, processes, and operations comply with company 
policies, safety standards, and regulatory requirements.
● Leadership and People Management
○ Take full ownership of store operations, ensuring that the team is motivated, 
productive, and working together to meet store goals.
○ Lead, coach, and develop a team of Retail Coordinators and Pharmacy 
Assistants to drive performance and create a positive and engaging work 
environment.
○ Implement regular one-on-one check-ins and performance reviews with your 
team, addressing individual development and providing continuous feedback.
○ Foster a culture of accountability by setting clear expectations and holding the 
team responsible for delivering excellent customer service and operational 
efficiency.
○ Proactively identify areas for employee growth and provide development 
opportunities to support career advancement.
○ Promote a positive store culture, and ensuring regular communication with staff.
● Customer Experience & Relationship Management
○ Ensure the delivery of high-standard customer service at all times, leading the 
team to exceed customer expectations.
○ Lead initiatives to build and maintain strong customer rapport, ensuring customer 
loyalty and satisfaction.
○ Address any customer complaints or concerns promptly, with a solutions-oriented 
approach, ensuring timely escalation to the National Manager – Store Operations 
as needed.

KEY COMPETENCIES
● Ownership Mentality: Taking full responsibility for the store’s performance, from 
customer service to operational efficiency and financial results.
● Inspirational Leadership: Ability to lead by example, motivating and inspiring the team 
to perform at their best, fostering a culture of accountability, engagement, and 
professional growth.
● Coaching & Development: Competency in identifying areas for growth in team 
members, providing feedback, coaching, and development opportunities to help 
employees reach their potential.
● Conflict Resolution: Ability to address performance or behavioral issues with 
sensitivity, providing constructive feedback while maintaining respect and 
professionalism.
● Customer-Centric Mindset: A strong commitment to delivering exceptional customer 
service, exceeding customer expectations, and resolving complaints or concerns in a 
timely and professional manner.
● Problem-Solving: Ability to handle customer complaints or operational challenges in a 
solutions-oriented manner, with quick thinking and decisive action.
● Results-Driven: Focused on achieving set goals and objectives, consistently working 
toward meeting store targets while maintaining high standards.
● Self-Motivation: Ability to drive results independently and remain motivated, setting 
high standards for personal and team performance.
● Clear Communication: Ability to communicate effectively with staff, customers, and 
management, ensuring transparency, clarity, and alignment across all teams.
● Active Listening: Listening to the needs and concerns of customers and team 
members, making sure their voices are heard and addressing any issues proactivel