Title:  OTC Assistant

POSITION SUMMARY:

In this position you will:

a. Advise customers on health and beauty (grooming) requirements
b. Accurately and competently operate the POS system including the processing of sales transactions and general store operations/merchandising 
c. Ensure the pharmacy (and pharmacy merchandise) is kept in a clean, tidy and safe manner. 
d. Perform your allocated tasks under the close supervision of the Retail Manager/Pharmacist in Charge. 

KEY DUTIES & RESPONSIBILITIES: 

Your typical duties and tasks will be to:

• Provide a professional and confidential service to customers and patients during the 
process of selling OTC medicines in accordance with all legislative, contractual, 
professional and ethical obligations. 
• Working closely with the dispensary team to ensure that medicines are sold safely 
and to the standards set out in legislation. 
• To collect and hand out prescriptions to patients in a safe and professional manner. 
• To provide expert advice to patients regarding the safe and appropriate use of all medicines. 
• Provide quality customer service – Scripts In/Out, Dispensary and on the shop floor, by ensuring customers receive prompt and quality information
• To manage the dispensary & pharmacy stock including general merchandising, administrative duties, ordering stock and pricing.
• To sell and advise customers on a range of over the counter (OTC) medicines, complimentary medicines and other health and beauty products
• To anticipate customers’ needs when recommending and/or advising on additional products that compliment the products and services requested by the customer
• Communicate effectively with a diverse range of people, including patients and pharmacy staff
• Greet all customers in store in a friendly and welcoming manner 
• Attend to telephone enquiries in accordance with company procedures
• To create and maintain effective relationships with patients, customers and pharmacy staff
• Report discrepancies and problems and escalate customer complaints to your supervisor or manager. 
• Present and conduct yourself in a professional manner at all times, in line with our Code of Conduct 
• Always keep customer and employee information private and strictly confidential
• Be responsible for the quality of your own work 
• As and when required, assist other team members with tasks 
• Attend staff meetings and in store training as and when required
• Report security risks and thefts to management and/or security guards when applicable 
• Take all reasonable care for your own and others safety and wellbeing while at work
• Make sure you know and comply with all safety instructions and operating procedures 
• Follow all reasonable instructions provided by your Supervisor and/or manager 
• Perform any other reasonable duties as requested by your Supervisor and/or manage