Title:  Pharmacy Assistant

 In this position you will:

a. Advise customers on health and beauty (grooming) requirements

b. Accurately and competently operate the POS system including the processing of sales transactions and general store operations/merchandising

c. Ensure the pharmacy (and pharmacy merchandise) is kept in a clean, tidy and safe manner. 

d. Perform your allocated tasks under the close supervision of the Retail Manager/Pharmacist in Charge.

KEY DUTIES & RESPONSIBILITIES:

 Your typical duties and tasks will be to:

• Provide quality customer service when on the shop floor, by ensuring customers receive prompt and quality information

 • Communicate effectively with a diverse range of people, including patients and pharmacy staff • Greet all customers in store in a friendly and welcoming manner

• To sell and advise customers on a range of over the counter (OTC) medicines, complimentary medicines and beauty/grooming products

• To anticipate customers’ needs when recommending and/or advising on additional products that compliment the products and services requested by the customer

• To manage pharmacy stock including general merchandising, administrative duties, ordering stock and pricing

• Minimise instances of shoplifting • Attend to telephone enquiries 

• To create and maintain effective relationships with patients, customers and pharmacy staff

 • Report discrepancies and problems and escalate customer complaints to your supervisor or manager.

• Convey image appropriate to the pharmacy and conduct yourself in a professional manner at all time • Present and conduct yourself in a professional manner at all times, in line with our Code of Conduct

 • Always keep customer and employee information private and strictly confidential • Be responsible for the quality of your own work

• As and when required, assist other team members with tasks

• Attend staff meetings and in store training as and when required • Report security risks and thefts to management and/or security guards when applicable

• Take all reasonable care for your own and others safety and wellbeing while at work • Make sure you know and comply with all safety instructions and operating procedures

• Follow all reasonable instructions provided by your Supervisor and/or manager

• Perform any other reasonable duties as requested by your Supervisor and/or manager.