Title:  Pharmacy Assistant

POSITION SUMMARY:

In this position you will:

a. Advise customers on health and beauty (grooming) requirements

b. Accurately and competently operate the POS system including the processing of sales transactions and general store operations/merchandising

c. Ensure the pharmacy (and pharmacy merchandise) is kept in a clean, tidy and safe manner.

d. Perform your allocated tasks under the close supervision of the Retail Manager/Pharmacist in Charge.

KEY DUTIES & RESPONSIBILITIES:

Your typical duties and tasks will be to:

• Provide quality customer service when on the shop floor, by ensuring customers receive prompt and quality information

• Communicate effectively with a diverse range of people, including patients and pharmacy staff

• Greet all customers in store in a friendly and welcoming manner

• To sell and advise customers on a range of over the counter (OTC) medicines, complimentary medicines and beauty/grooming products

• To anticipate customers’ needs when recommending and/or advising on additional products that compliment the products and services requested by the customer

• To manage pharmacy stock including general merchandising, administrative duties, ordering stock and pricing

• Minimise instances of shoplifting

• Attend to telephone enquiries

• To create and maintain effective relationships with patients, customers and pharmacy staff

• Report discrepancies and problems and escalate customer complaints to your supervisor or manager.

• Convey image appropriate to the pharmacy and conduct yourself in a professional manner at all time

• Present and conduct yourself in a professional manner at all times, in line with our Code of Conduct

• Always keep customer and employee information private and strictly confidential

• Be responsible for the quality of your own work

• As and when required, assist other team members with tasks

• Attend staff meetings and in store training as and when required

• Report security risks and thefts to management and/or security guards when applicable

• Take all reasonable care for your own and others safety and wellbeing while at work

• Make sure you know and comply with all safety instructions and operating procedures

• Follow all reasonable instructions provided by your Supervisor and/or manager

• Perform any other reasonable duties as requested by your Supervisor and/or manager.