Title:  Store Set Up & Support Officer

About the Role

Reporting to the Store Setup & Support Manager, this dynamic and hands-on role is responsible for project managing new store setups, relays, relocations, and expansions across the CW Retail Group.

You will play a critical role in ensuring new and existing stores are delivered on time, on brand, and aligned with company merchandising and compliance standards. This is an exciting opportunity for a motivated retail professional who thrives in fast-paced environments and enjoys travel, leadership, and variety in their work.

Key Responsibilities

Store Setup, Relays, Expansions & Relocations

• Project manage new store setups to meet opening deadlines

• Manage store relays, expansions and relocations

• Implement planograms and approved merchandising standards

• Prepare merchandising materials for new store setups

• Support the development and testing of new merchandising strategies

• Assist store teams with planogramming and merchandising in line with Group guidelines

• Provide on-site store support and deliver training to new and existing staff

Store Support & Compliance

• Conduct store visits across the group to assess compliance with company standards

• Provide practical, hands-on support to store teams

• Deliver training to improve operational and merchandising standards

Workplace Health & Safety

• Comply with all WHS policies, procedures and safety initiatives

• Take reasonable care for personal and team safety and wellbeing

Teamwork & Relationships

• Work closely with the SOS team, store staff and store owners

• Build strong relationships across stores, distribution centres and departments

• Promote a positive, “can-do” team culture

• Communicate effectively with stakeholders at all levels

About You

You are an energetic retail professional who enjoys leading from the front and working in a fast-paced environment. You are organised, adaptable and confident working both independently and within a team.

You will bring:

• Proven leadership skills

• Strong merchandising experience

• Experience with planogramming (essential)

• General retail experience (essential)

• Strong organisational skills and attention to detail

• Ability to manage multiple projects and prioritise deadlines

• Excellent written and verbal communication skills

• Strong customer service focus

• Confidence training and mentoring staff

• Competent computer skills (Excel, Word, etc.)

• Current Driver’s Licence (essential)

• Willingness to travel around the country

You must also be comfortable:

• Leading teams in high-pressure environments

• Working independently to meet strict timeframes

• Lifting and manoeuvring stock and equipment when required

• Working with diverse teams across multiple locations

Physical Requirements

Apply Now

The successful applicant will be required to meet a satisfactory National Criminal History Check outcome. Interested in joining our team? Take the next step in your career with us. Apply today and explore limitless opportunities!