Title: IT Systems Support Officer

Employment Type: Permanent Full Time

IT Systems Support Officer

We are seeking an experienced IT Systems Support Officer to join our Application Support team, supporting region-specific systems for the Chemist Warehouse New Zealand business.

In this role, you will provide second-level application support to our retail stores and internal teams, helping ensure our IT systems remain secure, stable, scalable, and resilient. Working closely with technical and business stakeholders, you will play a key role in maintaining and improving the delivery of IT services across New Zealand.

This position is essential to ensuring timely, high-quality support and driving continuous improvement across our core IT platforms.

Job Description

Key Responsibilities

Provide second-level support for New Zealand-specific IT applications and systems
Troubleshoot, diagnose, and resolve application and system issues in a timely manner
Work closely with stores, internal teams, vendors, and technical stakeholders
Monitor system performance and proactively identify potential issues
Assist with system enhancements, upgrades, and deployments
Maintain documentation, processes, and knowledge bases
Contribute to improving system stability, scalability, and resilience
Ensure support services meet agreed service levels and quality standards

Skills

Essential

Proven ability to understand, support, and troubleshoot complex IT systems
Strong customer service skills with a focus on delivering timely, high-quality support
Excellent technical and problem-solving capabilities
Ability to interpret business and technical requirements
Experience following documentation procedures and standards
Ability to produce clear, accurate documentation aligned with organisational templates and guidelines

Desirable (but not essential)

Previous experience in application support or software development
Basic SQL skills and an understanding of relational databases
Familiarity with IT security fundamentals and common protocols
Exposure to ITIL service management practices and PMO frameworks
Experience using service management tools such as ServiceNow

Apply Now

The successful applicant will be required to meet a satisfactory National Criminal History Check outcome. Interested in joining our team? Take the next step in your career with us. Apply today and explore limitless opportunities!