Title:  Pharmacy Assistant

REPORTING TO: Chief Training & Support Officer

DIRECT REPORTS: None

POSITION SUMMARY:
In this position, you will:
a. Advise customers on health and beauty (grooming) requirements
b. Accurately and competently operate the POS system, including the processing of sales transactions and general store operations/merchandising 
c. Ensure the pharmacy (and pharmacy merchandise) is kept in a clean, tidy and safe manner. 
d. Perform your allocated tasks under the close supervision of the Retail Manager/Pharmacist in Charge. 

KEY DUTIES & RESPONSIBILITIES: 
Your typical duties and tasks will be to:
• Provide quality customer service when on the shop floor, by ensuring customers receive prompt and quality information
• Communicate effectively with a diverse range of people, including patients and pharmacy staff
• Greet all customers in store in a friendly and welcoming manner 
• To sell and advise customers on a range of over the counter (OTC) medicines, complimentary medicines and beauty/grooming products
• To anticipate customers’ needs when recommending and/or advising on additional products that compliment the products and services requested by the customer
• To manage pharmacy stock including general merchandising, administrative duties, ordering stock and pricing
• Minimise instances of shoplifting 
• Attend to telephone enquiries 
• To create and maintain effective relationships with patients, customers and pharmacy staff
• Report discrepancies and problems and escalate customer complaints to your supervisor or manager. 
• Convey image appropriate to the pharmacy and conduct yourself in a professional manner at all time 
• Present and conduct yourself in a professional manner at all times, in line with our Code of Conduct 
• Always keep customer and employee information private and strictly confidential
• Be responsible for the quality of your own work 
• As and when required, assist other team members with tasks 
• Attend staff meetings and in store training as and when required
• Report security risks and thefts to management and/or security guards when applicable 
• Take all reasonable care for your own and others safety and wellbeing while at work
• Make sure you know and comply with all safety instructions and operating procedures 
• Follow all reasonable instructions provided by your Supervisor and/or manager 
• Perform any other reasonable duties as requested by your Supervisor and/or manage